We send out drafts of your room assignments one month prior to the start of each semester. We usually get lots of feedback as we try to accommodate everyone's request. Sometimes we can't make everything work, and our manager can help you through the process until your final room assignment is given on your check-in packet on check-in weekend.
MAIL & PACKAGES:
Your address is 465 South 2nd East Apt ____ Rexburg, ID 83440. USPS Letters & Packages will be delivered to your mailbox next to the office. Packages will be placed in the adjoining parcel boxes. FedEx & UPS Packages will be delivered to your apartment.
OFFICIAL CHECK-IN TIMES:
We follow the check-in dates given each semester by BYU-Idaho. Our office hours vary with each semester and will be emailed to you with your room assignments. If you need to check-in after hours please email the manager and she will make your key and check-in packet available after hours.
WHAT TO BRING:
It is mandatory that you bring a mattress cover and bedding for a standard twin size bed. If you do not use your cover throughout the term of occupancy you will be responsible for any damage to the mattress up to $100.
We suggest that you bring the following:
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Pots and pans, dishes, silverware, and cooking items.
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Linens, mattress cover, towels, and pillows.
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Garbage containers, plungers, cleaning supplies, laundry basket, etc.
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We provide the standard kitchen stove, oven, fridge, and microwave. We also provide a vacuum and replacement bags.
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Small appliances like toasters and irons will need to be furnished by the student.
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Personal toiletries and laundry detergent (HE detergent for apartments with in-apartment laundry).
Students are NOT allowed to bring used furniture into the complex. Please see your contract for more information.
PAYMENTS:
Use your checking or savings account number and routing number for FREE online payments. All debit/credit transactions are assessed a $25 fee. We encourage all students to pay in full BEFORE their arrival to expedite the check-in process. We will be mailing account statements to you in the coming weeks. Hillcrest Townhouses now offers a way for you to view your account and make payments online; Go to "Resident Portal" at the top of the screen. If you have not received your username and password, please email our office at [email protected].
When you're logged in to the Resident Portal, click the tabs at the top of the page to:
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View your open and future charges.
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Print your housing contract.
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Pay your balance using either your credit card or checking or savings account.
CHECK-OUT & BREAK STORAGE:
Some of you will be making your break travel arrangements soon. Please be aware that your contract ends on the date listed in your contract at 6pm. Not late check-outs are permitted. Your white glove cleaning will need to be completed by Noon. We do offer Christmas and Spring Break storage over the breaks for students staying for the next semester. There is no storage over the Summer Session (7-week break).
LAUNDRY:
Our machines are free for resident use and located in our main building.
CLEANING RECOMMENDATIONS:
This supply list is for specific tasks that can be difficult; other cleaners you love are always welcome to help get the tasks done. Delta Phi provides a vacuum and bags. Trash cans, brooms, mops, are not provided.
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Kitchen:
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All-purpose cleaner, preferably a de-greaser for the stovetop and hood. A super-scrubby cleaning pad will help.
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Scour-Stick (pumice stone) for inside of oven. They are available at WalMart in town.
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Bathroom:
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For the tub please have several magic erasers and a tough bathroom cleanser that is made for hard water and soap scum. I like Lime-a-way or similar product.
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Lime-a-way and a pumice stone works great on the interior of the toilet.
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BUILDING DISPLAYS:
All decorations including signs and flags cannot be displayed on the front windows or porches. Holiday/Seasonal décor on doors is generally acceptable but must be in good taste and may be reviewed by management.
STUDENT LIVING MEETING:
There will be an informational meeting for all tenants, we will have more information for you after your arrival.
BICYCLES:
We do not require a permit, and they need to be locked in the bike storage area.
SCOOTERS & MOTORCYCLES:
They also do not require a permit and can be parked in the hashed areas of the parking lot.
KEYS:
You will be issued an apartment key at check-in. One mail key will be waiting for you in your apartment for all to use. You will be charged $35 for a lost apartment key and $35 for a lost mail key.
INTERNET ACCESS:
OPTIX speed wireless internet is available in each apartment. Their 24 hour student help line is available to you if any issues should arise. Their number is 208-242-3711. Their service to you is included in our contract, please do not every hesitate to give them a call.